Not Screening Spam
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1. | Go to File->Configure.../Miscellaneous and turn on "Score and store non-spam messages" so that all messages seen will be stored.
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2. | Go to File->Configure.../Score and make sure the Permanent trash level is 22000 or higher.
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3. | Go to View->Display and make sure all message types are selected.
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4. | When Spam Sleuth checks for mail, you should see messages appear in the Mail Jail.
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1. | Spam Sleuth is configured as POP3 Proxy, but your e-mail program is going straight to the server, and not triggering Spam Sleuth. You should Troubleshoot POP3 Proxy Mode.
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2. | Spam Sleuth is configured as Polling, but the "Check Every:" is set to 0, so it never checks. Go to File->Configure.../Accounts and choose the account and hit [Edit] and set "Check Every" to 5 minutes.
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3. | Spam Sleuth is configured for Polling but is configured wrong, so it never gets a chance to clean out your e-mail. Go to File->Configure.../Accounts and go to each account and use the "Test POP3" button. Make sure the information is the same as your e-mail program.
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It is working now.
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I have done all the steps above and it still is not working.
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