Unable to Fix
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Make sure that you have gone through the steps in the Troubleshooter.

If you are still unable to solve the problem, please follow these steps:
1.Turn on Debug logging with CTRL-ALT-L and set to Debug level.  
2.Try to duplicate the problem again with Debug logging turned on. This step is important because we need to get a log of the problem occuring.  
3.Open a trouble ticket by going to http://www.bluesquirrel.com/support, checking the FAQ for newer information, and if the answer is not there, let us know the specifics. We may request the log file if we cannot solve the problem right away.