E-Mail not relayed

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Under normal operation, Spam Sleuth Enterprise will accept all e-mail, get rid of the spam by sorting into a user's folder for preview, and forward the good e-mail to your internal e-mail server.

If the e-mail is not being relayed to your e-mail server, you should check the following:

1.	Make sure that the name or IP Address is set in the Relay to Host in Server Config.

2.	If you did use a name instead of an IP Address in Relay to Host, make sure the server is able to look up the name. A good way to test this is to go to a command prompt and type "ping name" (without the quotes), where name is the name you've put in Relay to Host.

3.	Test your e-mail server by going to a command prompt and typing "telnet name 25" (without the quotes), where name is the name or IP Address you've put in Relay to Host.

4.	Check the Accounts to make sure that the user exists, and that the Unknown e-mail is going where you expect it to.

5.	Turn on Log SMTP Relay in Server Config to log the entire SMTP conversation between Spam Sleuth Enterprise and your internal e-mail server.

6.

If Spam Sleuth Enterprise accepts the e-mail, but the message is rejected by your e-mail server, then two files will be stored in the [Spam Sleuth Enterprise directory]\Server\data\error\ directory. The .MSG will contain the message, and the corresponding .RCP file will contain the IP address and sender information, along with the reason your e-mail server rejected the message.