If you've searched the Knowledge Base and not found your answer, you may ask
a new question of technical support.
Spam Sleuth Enterprise
Q: Do you have a web client? Yes. Starting with version 4.03, the Web Client and a web server are included with the install. You may use the Windows Client, the Web Client or both.
Q: Can I restrict users from configuring settings in
A: Yes you can. Starting with version 4.2, you can set "Restrictions" when you log into the Web Client as the Master user.
You can set which rules each person is allowed to change.
You might set it so that by default everyone can add their friends, but then not allow Joe to add Friends.
Q: Can the server for the Web Client be a different
computer than the Spam Sleuth Enterprise server?
A: Yes. You can run the Web Client on Linux
provided it can "see" the same Spam directory.
See test2.php for configuration instructions.
Copy the WebClient directory to another computer, and adjust the httpd.conf and php.ini configuration files accordingly.
Q: What if don't like the look of the Web Client,
can I change it?
A: Yes you can. If you don't like the color choices
or the graphics, you can change the style sheet,
graphic and name in the /brand directory, and the
images in the /images directory.
Q: Why don't you charge for the Web Client?
A: The server is licensed by user (or site), and the
Web Client is not much use without the server
It is free to use with Spam Sleuth Enterprise. The Copyright belongs to Blue Squirrel and you may not use for any other purpose than with a trial or purchased license of Spam Sleuth Enterprise.
Q: I installed the program in a different location
than the default C:\Spam Sleuth Enterprise and
the WebClient does not work. Why?
A: The WebClient is pre-configured to work with the
default location of C:\Spam Sleuth Enterprise
You may install Spam Sleuth Enterprise anywhere,
but you will need to edit
the httpd.conf file, located in \Spam Sleuth Enterprise\Apache\conf and
the php.ini file, located in \Spam Sleuth Enterprise\Apache\php, to reflect the new
Q: The WebClient will not start.
A: The WebClient is set to run on Port 80. If you
have something else running on Port 80, you will
either need to move the other application to
another port, or change the port the WebClient
To change the Port the WebClient uses, open the
httpd.conf file located in the ...\Apache\conf\
NOTE: If you change the port and it still does
not start, go back into the httpd.conf file and
make sure that there are quotes around the PATH
for the 'ServerRoot'
Q: Help (F1) does not work. I get an error that says:
Internet Explorer was unable to link to the Web page you requested. The page might be temporarily unavailable.
A: This problem was caused by
Microsoft Security Update 896358
Microsoft recently released a security patch that makes it impossible to view CHM files that are stored on a network drive (as opposed to CHM files stored on your own computer). The help file will appear, but instead of the topic text you will see an error message "this page cannot be displayed".
The security patch and its effects are fully described on Microsoft's web site at http://support.microsoft.com/kb/896358
If you trust all the computers on your LAN or intranet (and the people using them), you can lower the restrictions on the Local Intranet zone to allow CHM files to be displayed with the following steps:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
If this registry subkey does not exist, create it.
3. Right-click the ItssRestrictions subkey, point to New, and then click DWORD Value.
4. Type MaxAllowedZone, and then press Enter.
5. Right-click the MaxAllowedZone value, and then click Modify.
6. In the Value data box, type 1, and then click OK.
7. Quit Registry Editor.
If this solution does not work for you, please see http://support.microsoft.com/kb/896358 for alternatives.
The security update may also prevent you from opening CHM files that you downloaded from the Internet. To resolve this problem, click to clear the Always ask before opening this file check box in the Open File-Security Warning dialog box, and then click Open. Alternatively, right-click the file that you want to open, click Properties, and then click Unblock. See http://support.microsoft.com/kb/902225/ for more information.
If your customers are having problems accessing your CHM files, you have the following options:
1. Make them aware of the issues involving the security update 896358
2. Make sure your software's installer installs CHM files locally rather than on the network. Then they will always work. 3. Use the WinHelp format instead of HTML Help (CHM). You can make this choice in Project Options in HelpScribble. WinHelp HLP files are not affected by this security issue.