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ClickBook for Windows (All)
Q: Why are my document pages printing out of order? This may be caused by an error in setting up the
ClickBook printer. Try doing Custom printer setup again
in ClickBook to see if that will correct the
problem. If you have a printer that outputs the
pages face-up, many applications (such as
Microsoft Word) have an option to reverse the
page order when printing so it prints the last
page first. In ClickBook this will cause the
pages to come out backwards so that your booklet
reads back to front. To solve this problem, find
and change that option. In Word, this option
is under Tools / Options… / Print / Reverse Print
Order. If this option was selected, deselect it.
Some printer drivers (especially ink-jet drivers), have an option to print front-to-back or back-to-front. Switch that option under Start->Settings->Printers. Right-click on your printer and choose Properties...
If you have ClickBook MMX or newer, choose File->"Printer Setup" and hit the Troubleshoot button and answer the questions. In most cases the problem will be fixed, you may need to run Troubleshoot more than once.
Q: How do I stop ClickBook from giving me the "Out
of GDI Resources" error when printing using
A: We recommend upgrading or purchasing the newest version of ClickBook which does not have this issue.
Q: When printing from an application, why do I
receive the message "No printers found. Can’t
A: We recommend the newest version of ClickBook which does not have this issue.
Q: I get a "problem with current printer setup"
message when I try to print from ClickBook.
A: Remove the ClickBook Printer from the printer folder. Then run the Printer setup in ClickBook again.
Updating the drivers used with your printer would also be a good idea. Check the printer manufacturer's website for the latest version.
Q: My printer can duplex, but it I can't get it to
A: Make sure you are using the latest version of ClickBook.
In your control panel, make sure your printer's duplexer is activated. You should check to make sure your duplexer is working using a different program.
Go to File->"Printer Setup" and double-click on your printer, and set the Duplexing setting to "Automatic" or "Reverse" Most printers will work using "Automatic"
Q: I am trying to create a layout on 11x17 paper.
Why is that size not available in the list of
ClickBook paper sizes?
A: ClickBook (like all Windows applications) draws
the available paper sizes from the active
printer's print driver. You need to set your default printer to
a print driver that supports 11x17” page size
(e.g. HP LaserJet 4mv). Of course this will only
help if you will have a printer that supports
this size when you are ready to print your
You can edit a layout using Layout->"Modify Layout" and set the paper size. Make sure you set the printer first, because the Layout editor will read the available paper sizes from the selected printer.
Q: Will saving CB files actually save all of the
data contained in CB files with multiple
Q: ClickBook freezes or pauses and is not recieveing any data.
A: Check to see if MS Word on the task bar is
If it is then, MS Word is probably telling the user
that “The margins are outside of the printable
page. Do you want to continue?” It alerts
ClickBook that a document is being printed, but it
won’t send any of the data until the user answers
the question. Once the question is answered then
MS Word will start sending data to ClickBook.
If that isn't the problem, then you can reset the ClickBook Printer if you have the latest version of ClickBook. Under Start->Programs->ClickBook, you have a new option to "Clear Queue". If you are on Vista or Windows 7, right-click and choose "Run as Administrator"
Q: ClickBook cuts off part of the document.
A: This can happen for a couple of reasons.
1 - This usually occurs on documents and Web pages with thin margins. Webpages are usually not setup for printing, and may print on 2 sheets of paper.
To solve this, use the Surf ‘n’ Print layouts.
2 - Your printer's print driver has a non printable margin, where the printer pull the paper through. You will need to increase your documents margins to avoid this.
3 - Some printers (especially ink-jet) cannot print too close to the end of the paper. On the side-by-side layout, this is the right-hand side of the right-hand page. If that area is cut off, you should adjust the paper margins under Layouts->"Modify Layout" in ClickBook.
Q: ClickBook never prompts me to print the second
side. It just sends the entire print job straight
through, only printing on one side. What’s wrong?
A: Either ClickBook has been set to use automatic
duplexing or you have selected a single sided layout. ClickBook will detect if the printer
driver has the ability to duplex print jobs
(print on both sides of a paper at a time), and
then asks if you want to use that feature. The
print driver will sometimes report this even if
you don’t have a duplexing unit installed.
To change this back to manual duplexing, open printer setup with File->"Printer Setup". Double-click on your printer and set the duplexing to "Manual"
Q: When printing I get the error "Either the
ClickBook Temporary file is damaged or there is
not enough memory to print the temporary file"
A: Check your available hard drive space. ClickBook
writes temp files during printing, and if not
enough hard drive space is available you may
receive this error. At least 5 meg should be
enough. More if the document is very large or
contains many large images.
The temp files created could be damaged or
corrupted in some way. Deleting them should solve
the problem. Click on Start-> Find-> Files or
folders. Search the C: drive for the file
name "~cb_*.*" This should return 2-10 files,
with a name similar to ~cb_0123.tmp. Select
these files and delete them.
If you receive the error consistently with a
particular document, there may be a problem with
it. Try copying the document to a new file. Make
sure any images in the document are not scaled
down a large amount (more than 50%) from original
size. The program, the print driver, and
ClickBook all have to process the larger images
in full even if they are only shown small on the
Q: Why doesn't WordArt work in ClickBook?
A: WordArt is a vector based graphic. Microsoft
renders WordArt on a pixel-by-pixel which creates
Workaround: If you convert the WordArt to a
graphic, it will print just fine.
Q: ClickBook will not launch when I print to a ClickBook printer from
Adobe Acrobat Reader?
A: Adobe Acrobat can, if it detects that the printer
can understand postscript, bypass the windows
print subsystem and print directly to the
Solution - Use the newest Acrobat Reader. To Install Adobe Acrobat Reader
Early versions of Adobe Acrobat reader do not work very well with ClickBook.
1- Find and install a PCL driver for your
Postscript drivers can cause problems with
printing by bypassing ClickBook.
2- Print the PDF file as an image. Note:
This will take a long time to print out.
To do this in Adobe Acrobat Reader click the File-
>Print menu, select the ClickBook printer and
check the “Print as image” box in the far right
corner of the dialog.
3- Use a Postscript driver that uses
Postscript version 2 or less.
Q: Why is some of the text at the end of my page cut off?
A: There are two solutions.
One is to use the Round font size down feature.
this follow these steps:
1- Launch ClickBook
Click the File->ClickBook Printer Setup menu
3- Select the printer that you are using.
4- Click the "Printer Settings" button.
the "Round font size down" checkbox and click the
6- Click the "Close" button.
The second way is to use the "Surf-n-Print"
This will give you about 1/8 to 1/4 inch
on each side.
Q: I'm using Microsoft NT, and the ClickBook printer does not appear, why?
A: This can happen for a variety of reasons. Please check each of these.
1. You must reboot your computer after installing ClickBook. This gives NT a chance to read and recognize the newly installed ClickBook printer.
2. You may not have permission to add a printer. This occurs in locked-down corporate environments. Have your network administer give you temporary Administrator rights to your computer and re-install. Be sure to reboot after installation.
3. If you are on a Novell network, the LPT1: port will be captured by the Novell software and redirected to the Novell printer.
To fix this:
a) Click on the Start button and then click the Setting->Printers.
b) Right-click on the ClickBook printer and select "Properties"
c) Choose the Ports tab. Make sure LPT1: is checked.
Q: I am using ClickBook for Windows 2000/XP and I receive this error message: The layouts directory does not have any layouts in it. Please
reinstall the program. What do I do?
A: This error is caused by having the ClickBook
layouts directory in a drive or directory that is
To resolve this error you will need
to decompress either the drive or the directory
that the ClickBook layouts are found in.
Also windows indexing needs to be enabled for the ClickBook directory.
This problem has been fixed in newer versions of ClickBook.
Q: I have uninstalled ClickBook, when I open MS
Excel I receive the error message: C:\Program
\xlstart\ClickBook.xla' could not be found...
A: Follow these steps to stop receiving that error
1- Make MS Excel is not running.
2- Go to C:\Program Files\Microsoft
Office\Office\XLStart and delete the
3- Open MS Excel.
4- Go to Tools> Addins, and deselect the
You should not see that error message anymore.
Q: I have just installed ClickBook and when I try
to use the ClickBook macro in PowerPoint I
receive the message " Unable to open..."
How do I use the ClickBook macro with PowerPoint
A: The problem that you are having is that ClickBook
does not properly install the macro into
You will need to remove the Macro
and reinstall the macro manually.
To remove the ClickBook Macro from PowerPoint.
1- Open PowerPoint.
2- From PowerPoint go to Tools> Addins.
3- Highlight the CB addin, and click remove.
To install the ClickBook Macro into
1- Open PowerPoint.
2- Go to Tools> Addins and click on Add New.
3- Select the CB.PPA file from the Macro folder
in the ClickBook directory and click O.K..
This folder is usually located at: C:\Program
You should now be able to use the ClickBook macro in PowerPoint.
Q: When I print I get an error message "Delete one page from the print job". How can I fix this?
A: This is an incorrect error message in the program. The error is actually caused because ClickBook can't locate the default layout you've set. The most common cause for this is installing a ClickBook upgrade to a different directory than before.
The solution is simple.
This error is caused by having the ClickBook layouts directory in a drive or directory that is compressed.
To resolve this issue you will need to decompress either the drive or the directory that the ClickBook layouts are found in and enable windows indexing needs to be enabled for the clickbook directory.
Now in ClickBook go to Layouts->Set Default Layouts... on the menu and then choose a default layout for 'Portrait' and a default layout for 'Landscape'.
Q: When I print with ClickBook to my HP's Laserjet using a
PCL 6 printer driver, the printer prints out an
error message, that states: "PCL XL error,
Subsystem: Kernel, Error: IllegalOperator
How do you resolve this issue?
A: This is a problem with the PCL 6 driver. You can
get past this by changing the print driver to HP
Laserjet PCL 5E, or use the HP Laserjet
Series PCL driver available from Windows.
After you have changed print drivers, make sure
to apply the changes, and setup your printer for
use with ClickBook again.
Q: When I printed a booklet using Clickbook and the Clickbook PDF Converter certain fonts (turned punctuation like apostrophes and dashes into little square boxes. When we changed the font to Arial we didn't have the same problem. Are there certain fonts that aren't compatible with either Clickbook or Clickbook PDF Converter?
A: You need the latest ClickBook MMX.
Q: I am getting blank pages when I print to my HP
Officejet Printer and I don't have the latest ClickBook MMX.
A: Due to the HP Photosmart driver, you'll need to do
Under Control Panel -> "Printers and Faxes", right
click on your Printer, and choose "Properties...",
then under the Advanced tab uncheck "Enable
Advanced Printing Features"
Set Duplexing in the driver to 2-Sided or Double
Make sure your XP has Service Pack 3 (SP3)
The newest ClickBook MMX does not have a problem with the HP Officejet.