Terms, Conditions, and Purchase Info
Blue Squirrel accepts and ships orders to most locations inside and outside of the U.S..
Products can be purchased in a variety of ways. Click on the method you would like to learn more about:
online, telephone,
fax, postal mail, and e-mail.
Ordering Online
Products can be ordered from the online store
or from the individual product pages. Listed below are the steps you will encounter while making an online purchase:
- Add to Shopping Cart - Click the buy button for the item you wish to purchase. The
item will automatically be added to your shopping cart.
- Continue shopping - From the shopping cart you can continue shopping or proceed to checkout.
To continue shopping, browse to the items you are interested in, and click on the corresponding buy buttons to add them to your shopping cart.
- Review your Shopping Cart - When you are ready to checkout, choose your preferred method
of shipping and verify that your quantities are correct. Remember to hit the
 button
to ensure that changes will be made.
- Checkout - When you are ready to purchase, click on the checkout
button to proceed. If you have signed up as a member, much of the information will
be filled out for you. The checkout process allows you to review your billing address, shipping address
(if you chose shipping), and credit card information. On the credit card information page, once you click
on the purchase button, your order will be processed.
- Order Processing - Wait for the order processing page to fully load! Quite a bit goes on
behind the scenes while the page is being loaded. Once the page has completely loaded, your receipt
and instructions will be displayed. For your convenience, a copy of the receipt and instructions will
be emailed to you.
Ordering by Mail
- Print and fill out this Word Doc form or PDF Form.
- Mail completed form with a check or money order to:
Blue Squirrel
Customer Service
686 E. 8400 South
Sandy, UT 84070
Ordering by FAX
- Print and fill out this Word Doc form or PDF Form.
- Please fax the completed form to: 888-255-9972
Hint: To get a a quick and easy product listing, you can do your shopping as normal
then print your shopping cart, and fax the page to: 888-255-9972
Ordering by E-mail
Ordering via e-mail is a very convenient, hassle-free way to place your order. Simply send
your order information to: sales@bluesquirrel.com
Please ensure that you include the following information in your e-mail message:
- First and Last Name
- Shipping and Billing Address
- Telephone Number
- E-mail Address
- Payment information, including credit card type, number, and expiration date
- Name of the product you wish to order, operating System you are using,
and if you would like a hard copy shipped to you
Payment Options
Credit Cards
We accept most major credit cards, including VISA, Master Card,
American Express, Discover, and debit cards. When ordering, keep in
mind that we do not ship any product until your credit card has
cleared. Using your credit card online will
allow us to speed order processing and confirmation of your
order.
PayPal
We accept PayPal payments. During checkout you have an option to pay with PayPal. Please follow the instructions carefully. The PayPal payment processing is dependent on our server verifying the PayPal payment. If you don't get an e-mail receipt within 30 minutes, please contact us so we can manually verify payment and complete the order.
PayPal eCheck
We accept PayPal eCheck payments, but the product or product keys will not be delivered until your eCheck clears. It typically takes two or three business days for eChecks to clear.
Purchase Orders
We accept purchase orders from qualified companies, schools or government institutions. You should fax your purchase order to 888-255-9972. Only institutions with the highest credit standing may buy with a purchase order.
Other Payment Methods
If you have questions regarding other payment methods,
including checks and purchase orders,
please contact sales at:
Toll Free: 800-403-0925 or International: 801-352-1551
or via E-mail at sales@bluesquirrel.com
Shipping Options
Blue Squirrel offers a variety of shipping options:
- Electronic Download Only $0.00 - We will email you a receipt, and the instructions to download purchased software items over the Internet. Please note, you will not receive a hard copy.
- $6.95 U.S. Postal Service w/Delivery Confirmation - Within 7-10 days you will receive a package via post-mail. Immediately after your credit card is we will also e-mail you the instructions to download the software off of the Internet. The delivery confirmation provides a proof-of-delivery, but the package tracking is minimal during transit.
- $6.95 International - Within 4-6 weeks you will receive your package via post-mail. Immediately after your credit card is processed we will also e-mail you the instructions to download the software off of the Internet.
- $14.95 U.S. Fedex 2nd Day Air - Within 2-3 days you will receive your package via Federal Express. Immediately after your credit card is processed we will also e-mail you the instructions to download the software off of the Internet.
- $24.95 U.S. Fedex Next Day Air - Within 1-2 days you will receive your package via Federal Express. Immediately after your credit card is processed we will also e-mail you the instructions to download the software off of the Internet.
NOTE: For Federal Express orders your order must be placed prior to 1:15 pm MST to be shipped on the same day.
Some items are electronic delivery only. If you purchase more than 1 item, and elect to
add shipping you will not receive the electronic delivery item via standard
mail. If you choose shipping for physical goods and the software can be
shipped, you will receive the software via mail and via e-mail for the same shipping cost.
If you have questions regarding other shipping options that may be offered
at a premium cost, you may contact sales at:
Toll Free: 800-403-0925 or International: 801-352-1551
or via E-mail at sales@bluesquirrel.com
Satisfaction Guaranteed
30-Day Money Back Guarantee
All of our software products come with a 30-day
money back guarantee, warranting them for 30 days from date of
purchase against defects in workmanship, incompatibility, and
performance.
Contact Sales at
Toll Free: 800-403-0925 or International: 801-352-1551
or via E-mail at sales@bluesquirrel.com
Returns and Refunds
To return a product or request a refund you must have
authorization from Blue Squirrel, and your reasons must be in accordance
with Blue Squirrel's terms and conditions. The conditions for returning
product(s) for a refund shall include but are not limited to the
following:
- Proof of Purchase: receipt, Order Number, etc.
- ELECTRONIC GOODS - Refund requests for electronic purchases
must complete the following MS WORD form
or PDF Form indicating that all copies of the
software have been destroyed, and the buyer relinquishes all
licenses to use the programs.
Fax completed forms to 888-255-9972.
- PHYSICAL GOODS - There will be no returns or refunds
accepted on parts of a product. All merchandise must be returned
together, including all manuals, instructions, and other items.
- Products with defects in workmanship
will be replaced at no charge (within 30 days of purchase) and
not refunded.
- There will be no refunds beyond the
30-day warranty period.
Questions/Complaints/Comments
Questions, complaints, or other comments should be directed to sales at:
Toll Free: 800-403-0925 or International: 801-352-1551
or via E-mail at sales@bluesquirrel.com
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