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Spam Sleuth Enterprise
Q: Why do I get a -132 error when installing? A file is "in use". Stop the Spam Sleuth
Enterprise Service, and make sure nobody is using
the Windows client. Then install.
Q: I forgot my password. How can I get it?
A: Passwords cannot be recovered, only reset.
If you are the administrator, you can edit the
user's SpamSleuth.INI file (in their directory)
and remove the "PWD=..." line. The user will be
assigned a password the first time they attempt
to log in.
Q: We don't seem to be getting all our e-mail and we
have a PIX Cisco Firewall.
A: You may need to turn off the protocol fixup.
Use this command:
no fixup protocol smtp
Spam Sleuth Enterprise is very strict. The fixup
protocol changes some smtp standard commands to
'XXXX' and Spam Sleuth Enterprise will hang-up
because it is an invalid command.
Q: If I have Spam Sleuth Enterprise installed, I
become an open relay. Why, and how do I fix it?
A: Spam Sleuth Enterprise does not relay e-mail.
Your e-mail server may relay e-mail sent through
Spam Sleuth Enterprise. The problem is that Spam
Sleuth Enterprise looks like an internal e-mail
client to your e-mail server because of the
(internal) IP it is sending from.
There are two solutions:
1) Stop your e-mail server from relaying e-mail
sent from Spam Sleuth Enterprise's IP address.
If you have Exchange Server, then here is the
steps from Microsoft to do that:
2) You can have Spam Sleuth Enterprise reject all
e-mail that your e-mail server won't accept and
deliver internally. In Spam Sleuth Enterprise
(under Accounts) set your Primary domain, and
also specify (under Accounts) for Spam Sleuth
Enterprise to reject all unknown e-mail with a
Q: We have installed Spam Sleuth Enterprise on a
different computer, than our Mail Server.
What is the process to change the MX records?
A: There are two choices when setting up Spam
1) Give Spam Sleuth Enterprise the same IP
address that your email server had, and move
your email server to a new IP address.
2) Change your MX record(s) to point to the IP
address of Spam Sleuth Enterprise.
Changing your MX Records...
MX or "Mail eXchange" records are just DNS
(Domain Name Server) records that supply the IP
address for your domain name.
The company that "sold" you the domain name will
let you specify the IP addresses for your DNS
Server. You may run it in-house, or it may be a
service, but you are responsible as the domain
name holder for setting up your DNS entries.
If you run your own DNS server, you just need to
go to its configuration and add/edit the MX
record for your domain and enter the server name
which then will go to the "A Record" that gives
the IP address for Spam Sleuth Enterprise
instead of the IP address for your email server.
If you use a service, they typically will have a
web interface and will give you a way to edit
Network Solutions supplies you with the
name "somecompany.com" which you pay between $12
and $50 per year to use. Network Solutions will
let you set the IP addresses for the Primary
and Secondary Servers. These are the IP
addresses of the machines that actually know
what the IP addresses are for
www.somecompany.com and mail.somecompany.com,
You will want to set mail.somecompany.com to the
IP address of Spam Sleuth Enteprise, and the MX
record for somecompany.com to
be "mail.somecompany.com" When setting up MX
records, you can have more than one if you have
more than one email server, or more than one
Spam Sleuth Enterprise. If you give a low
number for the priority, then that MX record
will be used first. If you give two MX records
the same priority then they will be used equally.
If all this is too confusing, it might be best
to start by reading an overview of how DNS works.