Blue Squirrel Logo Blue Squirrel

ClickBook Troubleshooter - Start here for Windows or Mac ClickBook issues.

Blue Squirrel Knowledge Base

Enter Search Text:  
Query Type     Any:  All:  Phrase:
If you've searched the Knowledge Base and not found your answer, you may ask a new question of technical support.
More Instructions...


ClickBook for Windows (All)
Q:  How does ClickBook work?
A:
  ClickBook works by intercepting standard-size pages on the way to your printer from virtually any Windows program that prints.

ClickBook takes the pages, shrinks them down, and rearranges them to print out as a double-sided booklet.

Create your documents as you normally do in whatever Windows programs you like. When you’re ready to print, select the "ClickBook Printer" that was installed during ClickBook’s setup, just as you would choose another printer. ClickBook will intercept the pages before they reach your printer, shrink them down to fit the page size of the booklet you choose, and rearrange them to print out as a double-sided booklet.

Choose from 100+ styles of booklets, brochures, greeting cards, wallet books, or business cards. ClickBook even prints out an instruction sheet with an arrow showing exactly how to reinsert the paper for second-side printing.

Top

Q:  What is ClickBook?
A:  In the simplest description possible, ClickBook is a program that lets you turn normal documents into booklets of any size, as well as greetings cards, CD jewel case covers, day planner pages, etc.

ClickBook is the most powerful booklet making program out there that offers a simple to use interface, as well as compatibility with all ink jet and laser printers.

It offers a flexible range of sizes. You can make booklets so small (and legible) as it would require a magnifying glass to read, all by simply printing out a regular document from any application to ClickBook.

The most popular choice is a book that is a folded piece of standard letter size paper, but many other book sizes are available.

Top

Q:  What are the difference between ClickBook 12.0 and ClickBook MMX?
A:  ClickBook MMX (2010 in Roman numerals) is really ClickBook 13.0.

To see a complete list of the new features added from each version click here.

Top

Q:  What operating systems will ClickBook run under?
A:  Starting with ClickBook MMX, it will run on Windows XP, Windows Vista (64-bit and 32-bit), and Windows 7 (64-bit and 32-bit)
Top

Q:  Does ClickBook work with Web browsers?
A:  Yes, ClickBook can be used with any Web browser, e-mail program, word processor, etc. With very few exceptions, ClickBook works with any Windows program that prints.
Top

Q:  What are these .CBL files and what do I do with them?
A:  The .CBL files are Layout files that tell ClickBook the settings of the differant layouts. Each individual file is a different layout.

Click here to visit our Layouts Web page where you can download the more layouts.

Top

Q:  How do I purchase ClickBook?
A:  Click here to add a copy of ClickBook for Windows to your Blue Squirrel shopping cart.

If you already purchased a previous version of ClickBook, follow this link to upgrade to ClickBook MMX for Windows 95/98/ME/NT/2000/XP: Click here to upgrade from a previous version.

Top

Q:  How do I upgrade from an earlier version of ClickBook?
A:  The Upgrade to the newest ClickBook is $24.95. To upgrade, Click here.

If you do not have a VIP key from your previous version, it may be too old to have a VIP key. You may call us at 800-403-0925 or 801-352-1551. Please have your Serial, license or VIP key handy. If you have an unregistered copy you will need to supply some proof of purchase such as a sales receipt or first page of the manual.

Top

Q:  Does ClickBook work with Windows XP, Windows Vista, and Windows 7?
A:  Yes, the newest version works with Windows XP, Windows Vista, and Windows 7. We strongly recommend upgrading to the latest version. It is much better at detecting printers and self-configuring.
Top

Q:  Does ClickBook work with Netscape Navigator, FireFox, Opera, Chrome, Microsoft Internet Explorer, and other Web browsers?
A:  Yes, ClickBook will work with any web browser. Just hit File->Print and choose "ClickBook Printer" as your printer.
Top

Q:  How do I get rid of the ugly black "Trial" bars on the top and bottom of each page?
A:  You need to purchase ClickBook, and enter the VIP key that you will receive. To enter the VIP key:

1- Launch ClickBook.
2- Select the “Tools” menu and highlight the “InstantX” menu option.
3- Click on the “Settings” menu option.
4- Enter the VIP key at the bottom of the InstantX dialog.

When the VIP Key is entered the black bars with our company's name, and phone number will disappear from your booklets.

Top

Q:  How do I print a Web site with ClickBook?
A:  To print a Web site with ClickBook:

1- Make sure your browser is up to date.
2- Go to the Web site you want to print.
3- Select the “File” menu and click the “Print” menu option.
4- Select the "ClickBook Printer" in the Print dialog.
5- Check the “Print all linked documents” at the bottom of the Print dialog.
6- Click the “OK” button.

All of the linked pages will start printing into ClickBook as a series of documents.

Top

Q:  Why does ClickBook ask me for my VIP key each time it starts?
A:  Updating to the latest version of ClickBook will solve this problem. Click here to download the most recent version.

If you have entered your VIP Key, and you are still getting prompted to enter each time you open ClickBook, you do not have sufficient rights associated with your logon id.

If this is the case, you will need to get in touch with your IT department, to get the proper rights to write to the registry, to fully enabled the software. When you see the message about ClickBook being a trial version. Hit the "Enter VIP" button and enter your VIP key. If you don't have one, you'll need to purchase ClickBook. If you've lost yours, just call us and we'll help you.

Top

Q:  I am behind a firewall. How can I get upgrades to ClickBook?
A:  If you are behind a Firewall you can still use InstantX on the Internet by entering your proxy information.

1- Launch ClickBook.
2- Click on the “Tools” menu and select the InstantX menu option.
3- Click on the “Settings” menu option.
4- Click on the “InstantX Settings” tab.
5- Check the “Enable Proxy” checkbox.
6- Enter your proxy information.
7- Click on the “OK” button.

You can also update by downloading the latest version of the installer. Click here download the installer now.


Top

Q:  How do I remove the Word macro?
A:  1- Make sure the MS Word is not running.
2- Open Windows Explorer to the location that you installed Office 97. The default directory is "C:\program files\microsoft office".
3- Double click on the "office" folder.
NOTE: Depending on the version of MS Word installed, it may be OFFICE 10, OFFICE 11, OFFICE 12, etc...
4- Double click on the "startup" folder.
5- Erase the "cb97.dot" file.

To use ClickBook without the Word macro click on the “File” menu and select the “Print” menu option. In the “Print” dialog click on the arrow button that has the printer name on the left side of it and select a CB printer. Click the OK button and word will send the document to the ClickBook program.

Top

Q:  When I print a document to ClickBook it launches and tries to connect to the Internet to get the latest update. How can I disable this feature?
A:  You can set ClickBook to a longer interval such as, once a week or once a month. To do this have ClickBook running, then click on Tools, InstantX, and Settings. Now click the center tab titled InstantUpdate. Select the settings you wish and click ok.
Top

Q:  How can I test to see if ClickBook has been setup correctly?

A:  

You can print the test document in ClickBook, to make sure that the software and your printer is setup correctly.

1- Open ClickBook (Start> All Programs> ClickBook> ClickBook.
2- Go to File> Printer Setup.
3- Hightlight your printer and click the 'TEST' button.

This will send an 8 page test document to your printer, if the pages print out in order (1 - 8) then your printer has been setup correctly.

If the do not print in order, ClickBook will launch the built in troubleshooter, to help you resolve the problem.

Make sure to 'TEST' your printer again after running the troubleshooter.

Or, if you have older version of ClickBooo, you can try the following:

Lets try a series of tests to make sure ClickBook is setup properly.

First Test - basic print
1- Press the Start Button and select Settings and then Printers.
2- Right click on the CB printer and click the Properties menu item.
3- Click the Print Test Page button.

At this point ClickBook should pop up and you should be able to see the Test Page in the preview window.

4- Select a layout and press the Print button in ClickBook. The Test Page should print out in the layout that you selected.

Second Test - WordPad print
1- Launch WordPad and open a document. WordPad is in the Programs->Accessories folder.
2- Click the File menu and select the Print menu item.
3- In the Print dialog click the arrow button and select the CB printer.
4- Click the OK button.

At this point ClickBook should pop up and you should be able to see the document in the preview window.

5- Select a layout and press the Print button in ClickBook. The document should print out in the layout that you selected.

If ClickBook passes both of these tests then it has been setup correctly.

Top

Q:  When prompted to InstantX update, it finds the file, then says it can't transfer it. I'm behind a firewall and the proxy settings are fine!
A:  InstantX has a known bug with its proxy server and does not work with some Proxy servers. Recommendation is to turn off the InstantUpdate under the tools menu. You can also update by downloading the latest version of the installer. Click here download the installer now.


Top

Q:  I have 2 questions, please, both involve printing a cover.
1) How can I enlarge the picture using clickbook to encompass more of the page? Changing those dimensions under Layout never works.
and
2) How can I print something on the front and back cover. It only lets me print on the front and the "back of the front" cover?

A:  ClickBook (CD Cover Creator) is designed to print a booklet. Place each picture on a different page. If you want to print the graphic as full page, make the picture the full width of the page in WordPad. You may need to turn off "Stretch to fit" in the ClickBook options.

ClickBook will let you know how/when to flip the paper over so that it prints on both sides of one (or more) pieces of paper.

If you want to print a booklet, then make the document with three or more pages. For example, you can put a cover on page 1, lyrics on page 2 and 3 and then another graphic on page 4. ClickBook will print this as a booklet by printing on two pieces of paper and then prompting you to flip over the pages and hit "Print second side."

When finished, you can cut out the pages and fold to create a booklet.

Top

Q:  Can ClickBook be used to print to a network printer?
A:  Yes. ClickBook has the ability to print to both local and network printer ports.
Top

Q:  "The ClickBook driver (clikbook.drv) can't be found in the windows directory. Please uninstall and reinstall the ClickBook program."
A:  This error message may be generated for following reasons
1- You are running the 64-bit version of Windows XP. ClickBook is currently not compatible with the 64-bit version of Windows XP.

2-You are using Windows XP and the file or Start menu shortcut to “clikapp.exe” has a windows compatibility mode set to “Windows 95” or “Windows 98 / Windows Me”

To solve this problem: 1-Click the Windows “Start” button and select the "Programs->Blue Squirrel->ClickBook- >ClickBook” icon.
2-Right click on the ClickBook icon and click “Properties”.
3-Click the “Compatibility” tab
4-Uncheck the “Run this program in compatibility mode for: Windows ?
5-Click the “OK” button

If that doesn’t solve the problem or the box was already unchecked then

1-Click the Windows “Start” button and select “Search->For Files or Folders…”
2-Search for the file “clikapp.exe”
3-Right click on the ClickBook icon and click “Properties”.
4-Click the “Compatibility” tab
5-Uncheck the “Run this program in compatibility mode for:Windows ?
6-Click the “OK” button

3- You are using Windows 9.x and the file “clikbook.drv” got erased accidentally.

To solve this problem you need to uninstall and reinstall ClickBook.

Top

Q:  The ClickBook macros do not work in Word 2002. How do I print a booklet?
A:  The macros in the newest ClickBook have been signed and work just fine with Word 2002 and Word 2003.

For older version of ClickBook:
The problem that you are having is with the Word Macro that we supply to with ClickBook.
My suggestion is to not use this macro in the future. To remove the macro, follow these steps:

Solution
1- Make sure the MS Word is not running.
2- Open Windows Explorer and go to the location that you installed Office.
The default directory is "C:\program files\microsoft office". 3- Double click on the "office" folder.
4- Double click on the "startup" folder.
5- Erase the "cb.dot" file.

To use ClickBook without the word macro click on the "File" menu and select the "Print" menu option. In the "Print" dialog click on the arrow button that has the printer name on the left side of it and select a CB printer. Click the OK button and word will send the document to the ClickBook program.

Top

Q:  The macro cannot be found or has been disabled because of your macro security
A:  The macros in the newest ClickBook have been signed and work just fine with Word 2002 and Word 2003.

For older version of ClickBook:
In order to use the ClickBook macro with MS Word you will need to lower your macro security.

To lower the macro security.
1- Open MS Word.
2- Go to Tools> Macros> Security.
3- Set the security to 'low'.
4- Close out of MS Word.

You need to close Word to make sure that the changes are applied

Now when you open your document in Word, you should be able to print to ClickBook using the ClickBook macro.

You do not need the macro in order to print with ClickBook, you will still be able to print to ClickBook using the file menu.

Go to File> Print> Select your ClickBook printer> o.k.


Top

Q:  I'm using Windows XP and my printer is an HP Laser Jet 6L. When I print my document (custom page size) the booklet is not scaled properly for No Scaling, how I can have the pages print out as proper 8.5 X 5.5 pages with .5 margins all around.
A:  You can correct this issue by following the steps below:

From ClickBook:
1- Go to Tools> Options.
2- Check (enable) 'Enable adjustable Mini-pages.
3- Click O.K.
4- Go to Layouts> Modify Layouts.
5- Click on the 'Adjust Mini-page' button
6- Enter 1.50" for the left marging. (Leave all other mini-page margins alone.
7- Click O.K.
8- Click Done to close the Modify Layout screen.

This should allow you to properly print your document with ClickBook.

Top

Q:  I get the following errors:
"Module could not be found" and
"AddPrinterDriver Error # 126"


A:  To get past this issue, let's manually install the ClickBook printer.

1- Go to your printers folder.
2- Click on the 'Add Printer' icon.
3- Install the printer as a Local Printer (LPT1)
4- When prompted to select the manufacturer and printer, click on 'Have Disk'
5- Browse to the the Drivers folder in the ClickBook program directory. Usually located at C:\Program Files\Blue Squirrel\ClickBook\Drivers.
6- Select the file named: 'Oemprint.inf' and click Open.
7- When asked to Name your Printer, name the printer: ClickBook Printer
8- Finish the steps in the Wizard.

Now let's make sure that the Print Processor is set correctly.
1- Right click on the ClickBook Printer, from your printers folder, and go to properties.
2- From the ClickBook printer properties click on the Advanced tab.
3- From the Advanced ClickBook printer properties, click on the Print Processor button.

The Print Processor for the ClickBook printer needs to be set to:
- CBWP
and
- NT EMF 1.008

If you have to make any changes, make sure to apply the changes.

Now Configure your printer for use with ClickBook, from the ClickBook Printer Setup.


Top

Q:  How do I make a compressed ClickBook file?
A:  A .cbz (compressed ClickBook file) is made by going to Tools and Options from the menu bar. When the Options dialog box appears select the Program Settings Tab, and mark the checkbox to enable "Use compressed ClickBook Files." or unmark the checkbox to disable this option. .cbz files can be viewed on ClickBook version 5.0 or higher.
Top

Q:  I just downloaded and installed the latest Windows XP Security updates, and now ClickBook 5.0 or 6.0 does not show the preview of the page and when printing it just prints blank pages.
A:  This problem has been caused by the a Windows Security Update.

There are a couple of ways that you can get ClickBook's functionality back.

1- You can remove the Windows Security updates from your computer. (Specifically Windows HotFix KB835732) This should allow ClickBook to function the way that it was before the update was installed. (Not Recommended)

2- You can upgrade to ClickBook 10.0. This is not a problem in ClickBook 9.0.

The upgrade price is currently only $19.96.

You can upgrade by contacting our sales department at 1-800-403-0925 or sales@bluesquirrel.com.

Top

Q:  I can't get ClickBook to print any longer in Word. If I hit the key that says, print using clickbooks a message pops up that says "The macro cannot be found or has been disabled because of your Macro security settings." If I just hit the print button and choose my clickbooks printer, clickbooks will open but nothing shows up on the window and it prints blank pages. I have tried reinstalling clickbooks and it did not help. I tried to reinstall my printer - it says that printer is already installed so I'm not sure that it made any changes. I believe that I have gotten all the latest updates.
A:  The macros in the newest ClickBook have been signed and work just fine with Word 2002 and Word 2003.
For older version of ClickBook:
In order to use the ClickBook macro with MS Word you will need to lower your macro security.

To lower the macro security.
1- Open MS Word.
2- Go to Tools> Macros> Security.
3- Set the security to 'low'.
4- Close out of MS Word.

You need to close Word to make sure that the changes are applied

Now when you open your document in Word, you should be able to print to ClickBook using the ClickBook macro.

You do not need the macro in order to print with ClickBook, you will still be able to print to ClickBook using the file menu.

Go to File> Print> Select your ClickBook printer> o.k

Top

Q:  We cannot get Clickbook to access a certain tray.
A:  This has been moved to the Layout settings in the latest version of ClickBook. Choose Layouts->"Modify Layout" and set the tray.
Top

Q:  Received the following error message:
Message Box: “16 bit Windows Subsystem”
“C:\WINDOWS\SYSTEM32\AUTOEXEC.NT."

A:  This does not happen with the latest install.
Top

Q:  When printing from any application I receive a dialog box with the following:
Clickbook--CreateDC() failed.
The operation completed successfully.
Page doesn't print

A:  This error message is caused by your printer losing it's print driver.

This can happen if your Spooler Subsystem stopped while installing the ClickBook printer.

To resolve this issue follow the steps below:
1- Go to your printers folder.
2- Right click on your printer and click on 'Properties'
3- Click on the Advanced tab.
4- Click the New driver button.
5- Follow the wizard and finish re-loading the print driver for your printer.

Now let's try printing a test page from ClickBook.
1- Go to your printers folder.
2- Right click on your ClickBook printer and go to properties.
3- From the ClickBook printer properties, click the Print Test Page.

The test page will not print to the printer at this time, ClickBook should intercept the test page and open.

Print from ClickBook to the printer, if the test page is successful, then your have properly configure your printer for use with ClickBook.

If test fails describe exactly what happens (error messages, prints directly to the printer,...) in the order that the problems occur.

Blue Squirrel

Top

Q:  Macro has been disabled because the digital signature has expired. It has disabled the macro for ClickBook. Word does not allow the macro to work.
A:  The Macros in versions 11 and prior have expired. The Macros in version 12.0 will are digitally resigned.

You can upgrade to version 12.0 for only $24.95.

To upgrade contact sales at 1-800-403-0925 or sales@bluesquirrel.com or go to
http://www.bluesquirrel.com/cart/cart.asp?P=CBCUG

To update the macros on your version of ClickBook manually follow these steps.

1- Download the new signed macro by going to: http://www.bluesquirrel.com/download/CBSignedMacro.zip
2- Close all open MS Office programs (including eMail applications that use MS Word as the editor)
3- Open Windows Explorer
4- Delete the "cb.dot" from the "C:\program files\Microsoft Office\office\startup" folder (Note: Install directory may be on a different drive depending on how you installed the software.)
5- Copy the new "cb.dot" to the "C:\program files\Microsoft Office\office\startup" folder


Note: The macros are not necessary for ClickBook to work. You can always go to File->Print and choose the "ClickBook Printer"

Top

Q:  Trying to update an older version of ClickBook on Microsoft Vista or Windows 7 you may receive the following message "iu.cfg file must exist to use instant update"
A:  To resolve this issue, ClickBook needs to be run as admin to permit the Instant Update to work properly.

Go to the ClickBook program directory, usually located at C:\Program Files\Blue Squirrel\ClickBook.

Right click in the file named 'Clikapp.exe' and select 'Run as Admin'

This will launch ClickBook as the Admin and allow you to update the software.

Top

Q:  64-Bit Windows Operating System
Problem setting up printers for use with ClickBook.

Error message:
The Clickbook Print Processor (CWBP.dll) can't be found in windows print processor directory. Please uninstall and reinstall the Clickbook program.

A:  Make sure you are running the latest version of ClickBook. ClickBook MMX (Version 13.0) is the latest version of ClickBook.

Download the latest version.

To upgrade to the latest version of ClickBook contact our sales department at 1-800-403-0925 or sales@bluesquirrel.com

Top

Q:  I try to print to PDF converter. It says there is another PDF Conv contact Blue squirrel. OK - Save where - Printer not activated error code 41 - Device is not ready. Knowledge base says no error 41. Help
A:  We recommend that you upgrade to the latest version of ClickBook.
Top

Q:  The security certificate has expired.
A:  You can still use the macro by changing your Macro Security from High to either Medium or Low.

If you set it to Medium you will need to click 'Enable' each time you open Word.

If you set it to Low you will not be prompted about the macro.

The newest version always has newly signed macros. We recommend upgrading to the latest version by calling us at 800-403-0925 or 801-352-1551. Or click here to upgrade online.

Top

Q:  On a Vista 64-Bit Operating system, when I try to convert to a PDF from ClickBook the software freezes.
It shows the box: converting to pdf,
Where it counts the pages converted but it stays at the first page.

A:  Here is how you resolve that issue:

1- Go to your Printers Folder.
2- Right click on the 'ClickBook PDF Option' printer, and go to 'Properties'(Printer Properties if using Windows 7).
3- From the Properties click on the ports tab.
4- Change the port from 'Com1' to 'Nul'
5- Apply the changes.

This will now allow you to convert into PDF files from ClickBook.

Top

Q:  How do I completely uninstall and re-install ClickBook?
A:  1- Close all programs.
2- Go to the Add/Remove Programs (Program and Features) in your Control Panel.
3- Uninstall ClickBook
4- Go to 'My Computer'.
5- Browse to and delete the ClickBook directory, usually located at C:\Program Files\Blue Squirrel
6- Delete the clikbook.ini file from the Windows directory C:\Windows or C:\Program Files\ClickBook
(Note: May not be there because of the uninstall)
7- Restart your computer.

When the computer reboots follow these steps:
1- Go to http://www.bluesquirrel.com/download/ClickBookMMXS etup.exe and re-download the installation file or use the installation CD your received.
2- Reinstall the ClickBook and setup your printers for use with ClickBook.
3- Go to your printers folder.
4- Right click on the ClickBook Printer and click on Properties.
5- Click the print test page button.

This will send a test page to the ClickBook application, not to your printer. If ClickBook opens, then try to print to your printer again.

Top




Tell-a-Friend            Site Map                  Phone: 801-352-1551
       Toll-Free: 800-403-0925
1 Fax: 888-255-9972